Shipping policy

SHIPPING POLICY Last updated: September 8, 2026

1. Made-to-Order Processing Times All products are custom made to order. Please allow 14-17 business days for production before your order ships. Production time is separate from shipping transit time and begins after your order is confirmed and any required artwork is approved.

2. Shipping Methods & Rates We ship domestically within the United States. A flat rate shipping fee of $7.00 applies to standard orders.

Team & Fundraiser Delivery Select fundraiser orders qualify for delivery to your team coach or group coordinator at no additional charge. This option will appear at checkout if available for your order. Once your order has been delivered to the designated coach or group coordinator, you are responsible for arranging pickup with that person.

3. Shipping Confirmation & Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

4. Delivery Timeframes Estimated delivery after shipment: 3–7 business days for domestic standard orders. Delivery estimates are provided by the carrier and are not guaranteed. Wandering Poppies is not responsible for carrier delays.

5. Incorrect Addresses Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrectly entered address. Address change requests must be submitted before production begins.

6. Lost or Damaged Shipments If your order arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date with your order number and photos. We will work to resolve the issue promptly.

Packages Marked “Delivered”

Once a shipping carrier marks a package as delivered to the address provided with the order, the shipment is considered delivered unless the carrier subsequently determines that the package was lost or misdelivered.

If your tracking information shows “Delivered” but you cannot locate your package, please:

  • Check your mailbox, porch, side or rear entrances, garage, and other areas where the carrier may have left the package.
  • Check with members of your household and nearby neighbors who may have accepted the package.
  • Allow up to 24–48 hours, as carrier scans may occasionally appear before the package is physically located.
  • Contact your local carrier or Post Office and request assistance locating the package.

Please also contact Wandering Poppies so that we can provide any available shipping information needed to assist with the carrier’s investigation.

7. Group & Fundraiser Orders Team and fundraiser orders may ship to a single address or be delivered directly to a team coach or board coordinator. Shipping terms for group orders will be outlined in your fundraiser agreement.

8. Contact Questions about your shipment? Reach us at customerconnect@wandering-poppies.com.