Shipping policy

SHIPPING POLICY Last updated: September 8, 2026

1. Made-to-Order Processing Times All products are custom made to order. Please allow 14-17 business days for production before your order ships. Production time is separate from shipping transit time and begins after your order is confirmed and any required artwork is approved.

2. Shipping Methods & Rates We ship domestically within the United States. A flat rate shipping fee of $7.00 applies to standard orders.

Team & Fundraiser Delivery Select fundraiser orders qualify for delivery to your team coach or group coordinator at no additional charge. This option will appear at checkout if available for your order.

3. Shipping Confirmation & Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

4. Delivery Timeframes Estimated delivery after shipment: 3–7 business days for domestic standard orders. Delivery estimates are provided by the carrier and are not guaranteed. Wandering Poppies is not responsible for carrier delays.

5. Incorrect Addresses Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrectly entered address. Address change requests must be submitted before production begins.

6. Lost or Damaged Shipments If your order arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date with your order number and photos. We will work to resolve the issue promptly.

7. Group & Fundraiser Orders Team and fundraiser orders may ship to a single address or be delivered directly to a team coach or board coordinator. Shipping terms for group orders will be outlined in your fundraiser agreement.

8. Contact Questions about your shipment? Reach us at customerconnect@wandering-poppies.com.